With a rapidly growing customer base and a diversifying portfolio, Sankhya faced difficulties maintaining predictability and efficiency in some deliveries. Quality practices were concentrated in the QA role, automation had low coverage and little integration into the development cycle, and there was a lack of consolidated metrics for bugs and rework. Additionally, pipelines and environments lacked standardization, and formal processes like Definition of Ready (DoR) and Definition of Done (DoD) were not established. The result was fragmented engineering with discontinuous improvement initiatives and governance difficulties.
DBServices was called to lead hands-on consulting focused on the evolution of engineering and software quality. The project involved interviews, workshops, and detailed mapping of current processes, applying reference models like DORA Metrics and Test Automation Levels. This practical approach identified technical and cultural bottlenecks, consolidated a clear diagnosis, and built a future vision. The action plan was structured across integrated fronts—Engineering, DevOps, Quality, and Culture—connected to an evolutionary roadmap with short, medium, and long-term initiatives.
Guidelines for automation, DevOps, and quality were created, along with Proofs of Concept (PoCs) that integrated testing directly into the pipeline. Technical and quality playbooks now guide the teams, while Infrastructure as Code (IaC) practices and pipeline standardization increased delivery reliability. Engagement between technical and product areas was expanded, strengthening the vision of shared quality.
